SHIPPING & RETURNS

CANCELING YOUR ORDER

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.
To exercise the right to cancel, you must inform us by email to: info@keepall.se. For orders cancelled under the ICACRs, we will issue you with a full refund. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or (ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or (iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost. You shall return cancelled orders to: Birger Jarlsgatan 127A, 114 35 Stockholm, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email as described above.

SHIPPING METHODS

Your purchased item will be sent within 24 hours. For Swedish residents: Finns du i Stockholm kan du boka tid för upphämtning av varan vid Stureplan. Expressleverans inom Stockholm alla dagar (få varan samma dag – meddela oss innan att detta önskas).

PACKAGING AN ITEM FOR RETURN

Use a standard package, or retain the original box. Place the unused and undamaged item inside – put a copy of the order’s receipt inside the package. If you are unable print, write clearly on a blank sheet of paper your full name, name of the item, your order number. Ensure to pack the returned items properly so as to avoid any damage. You will be responsible for items that get damaged on transit before us.

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